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Free ground shipping on all orders of $60 and above.

Cool gift alert: Get a special surprise when you pre-order the Deep Game.

Infrequently Asked Questions

How do I play The Deep’s game?
Just follow the rules that come with your game (we even put them inside the box; we're smart like that! 😉). But if you still need help, here’s how to play in a nutshell:
  1. Pick a deck at random. They’re all fun, and all different!
  2. Put the deck between you, face down. *IMPORTANT: Do not shuffle!* We’ve carefully crafted each deck to be played in order (starting with card 1, then 2, etc.). 
  3. Take turns drawing cards and reading each card out loud to each other.
    1. If you draw a “Rapid Fire” card, have everyone answer the questions as quickly as possible. Then go back and discuss any you’d like to delve into further.
    2. If you’re playing with a large group and you draw a card with a 2-choice answer (e.g., YES | NO), we highly recommend doing a quick vote (using raised hands) to see how everyone initially is responding about the question. Then open it up for discussion and see if anyone’s answer is changed by the conversation.
  4. Continue until you’ve finished the whole deck.
  5. Can’t get enough? Pour yourself a cocktail and dive into another deck!

Are there right and wrong answers to your questions?
Nope! There are no right or wrong answers to these questions (despite what your spouse may say).  Our questions are simply designed to get you thinking, talking, laughing, and engaging with each other on a deeper level. 


How many people do I need to play?
You can play The Deep Game with as many as 20 people or as few as 2. But we think the sweet-spot is 4-12 players.


How long will the conversation last?
Honestly, it varies. (We would never lie to you, sweet internet person!) It depends on who you’re playing with and how many people are playing. However, conversations usually last between 30 minutes and 2 hours — and of course you can stop any time you want.


Can I play the game with my kids?
Appropriate for players ages 10 and up.


I love the game and want more questions! Are you coming out with more editions? 
(We’re blushing! You love us? Little ol’ us?) The answer is: We’re working on it! 🤫 Until then, check out our Instagram stories or highlights. And make sure you're subscribed for product updates.


ORDERS & SHIPPING:


I just pre-ordered The Deep Game! When will it ship?
Please check each product’s individual page for estimated shipping dates.


How fast can I get my order?
You’ll see your shipping options during the checkout process, but we use two shipping carriers (FedEx and USPS), and offer a variety of speeds: 

  • Ground
  • 2-Day
  • Overnight

Orders placed after 3pm ET / 12pm PT will ship out by the following business day. Orders placed after 3pm ET / 12pm PT on Fridays will ship out the following Monday. 
Days refers to business days and does not include Saturday, Sundays, or holidays. 
IMPORTANT NOTE: COVID is causing delays at shipping carriers that are unfortunately out of our control (more on that below). As a result, we highly recommend you place time-sensitive orders early.


Is COVID causing any delays?
Ugh, yes. Due to COVID-19, shipping carriers may be operating with delays of 1-3 days on top of already defined transit times. Certain locations, especially larger cities, are experiencing additional delays due to labor shortages. During the holiday season, shipping carrier delays may be even longer due to high volume. 
We will do everything possible to deliver your order as quickly as possible. However, many of these factors are out of our control, so we appreciate your patience and understanding during these unusual times.


Do you offer free shipping?
We do! All you have to do is order $60 worth of stuff and we’ll cover ground shipping for free! If you need expedited shipping, you’ll be responsible for those charges.


Do you offer gift wrap?
We unfortunately do not (trust us, we’re not very good with wrapping paper) But you can send your items with a free gift note.
(Please note: If you don't tell us what to write, we may have one of our self-aware robots write it, and there's no telling what they'll say.) 


Can I ship the game internationally?
At this time, we don’t offer international shipping. However, we’re working on this capability and will update our community as soon as it becomes available.


Can I change or cancel my order?
*Please note that once an order has been shipped, we cannot modify or cancel it.*
If you would like to change or cancel an order before it ships, please contact The Deep’s team at info@thedeep.life. And we promise not to take our sadness out on our new intern, Steve. 


How do I contact customer service about my order?
Contact The Deep’s team (Monday-Friday, 9am-5pm PT) by emailing us at info@thedeep.life. (Well, technically you can email whenever. We just respond during those hours.)


I made a purchase through Amazon. Should I email you? 
Please don’t. If you bought something from Amazon, you can contact them here


RETURNS:


What is your return policy?
Unless the item arrived with moderate to severe damage or the order was incorrect, all sales are final and may not be returned, canceled, or exchanged. If the item is damaged or the wrong item was received, please email us within seven (7) days of receiving your order at info@thedeep.life. In that email, please provide: 
your name, order number, a description of the problem, and a photograph of the damaged item or incorrect item received. 
If your order qualifies for a return or exchange, we will send you a prepaid shipping label to return the damaged or incorrect item to us and will ship out the replacement item(s) as soon as possible. If the item(s) are out of stock, we will ship them to you as soon as inventory is restocked. 


WHOLESALE:


I want to sell The Deep Game (or other Deep products) in my store. Who do I contact?
Our standard contract involves a strength challenge and the naming of your first born, but you seem cool, so we can skip all that. Shoot us an email at wholesale@thedeep.life, and we’ll make it happen! 


OTHER QUESTIONS:


Where do you come up with your content ideas?
We get ideas from anywhere/everywhere. But if we’re really stuck, we have our intern, Steve, take some mushrooms and see what he comes up with.


I have an idea for a question or a topic I want to see featured on The Deep!
If it’s “Hey, what is this rash?” then please consult your doctor. If it’s something a little more profound, then shoot us an email at ideas@thedeep.life.
(Please note that we can’t guarantee your questions will make it into any future products or content we produce. That’s showbiz, baby.)  


Who is your daddy and what does he do?
That’s from Kindergarten Cop (one of the best movies ever made). But because you didn’t ask it in a Schwarzenegger accent we refuse to answer.


What happens after we die?
Damned if we know.

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